# Agency > Agency knowledge base – help articles and documentation. ## The Basics - [Ingredients](https://support.withagency.com/en_us/ingredients-BJIaQh_2O.md): The Future Formula: There are four active ingredients in your personalized Future Formula, and your Agency provider determines which ones are right for y... - [Basic skincare routine](https://support.withagency.com/en_us/basic-skincare-routine-S1K6Xhd3d.md): Morning Wash your face with water or a gentle cleanser . Apply moisturizer if needed. (Not sure what cleanser or moisturizer to use? Add our ... - [How to establish your anti-aging skincare regimen](https://support.withagency.com/en_us/how-to-establish-your-anti-aging-skincare-regimen-B1VyVhOn_.md): We’re here to help you face the future by diving into the science behind aging skin, as well as providing tips for how to care for it. In this guide, w... - [Expectations and possible side effects](https://support.withagency.com/en_us/expectations-and-possible-side-effects-HkjJNhu3_.md): Future Formula When can I expect to see results with the Future Formula? Everyone’s skin is unique and therefore, everyone experiences resul... - [Uploading photos](https://support.withagency.com/en_us/uploading-photos-BJRy4nd3_.md): To start your skincare journey with Agency, we require you to upload clear, makeup-free, and filter-free photos to your account. These photos help your derma... - [Accessing your account](https://support.withagency.com/en_us/accessing-your-account-BJSlV2uh_.md): If you have trouble logging in , please reach out to our Success Team , and they’ll happily assist you. Forgot your password? Can’... - [Agency dermatology providers](https://support.withagency.com/en_us/agency-dermatology-providers-Sy7V2O2u.md): Every Agency member is partnered with a board-certified physician, physician assistant, or nurse practitioner. Each dermatology provider is licensed in the p... - [Check-Ins](https://support.withagency.com/en_us/check-ins-rJqV2O3_.md): To see how your skin is doing throughout your Agency journey, we will check in with you via email nine days before a new shipment is processed. No need to ma... ## Agency Products - [Future Formula: What to expect](https://support.withagency.com/en_us/future-formula:-what-to-expect-SJ6aQ3_nO.md): The go-to guide for getting the most out of your Future Formula Your Future Formula journey is a marathon—not a sprint; it’s intentionally desig... - [Agency bottles](https://support.withagency.com/en_us/agency-bottles-HyXRmnO2_.md): Bottle Design To ensure prescription-strength ingredients stay potent for as long as possible, Agency bottles are designed with an airless pump. Rather than... - [Dark Spot Formula: What to expect](https://support.withagency.com/en_us/dark-spot-formula:-what-to-expect-rk9CX3_3_.md): The go-to guide for getting the most out of your Dark Spot Formula Anyone’s skin can develop dark spots, even if you’ve been faithfully applying... - [Future Formula: How it evolves with your skin](https://support.withagency.com/en_us/future-formula:-how-it-evolves-with-your-skin-SyxkNn_3u.md): What to expect as your formula optimizes in strength over time The prescription-strength ingredients in your Future Formula can be super effective for addre... - [Compounded in the USA](https://support.withagency.com/en_us/manufactured-in-the-usa-S1gGE3d3u.md): After your dermatology provider prescribes your custom mix of prescription ingredients, your medication is custom-made using state-of-the-art equipment at ou... - [Agency’s Cloud Care Duo](https://support.withagency.com/en_us/cloud-care-duo-ByTIJAJt.md): The Cloud Care Duo is Agency’s cleanser and moisturizer - the Cream Oil Cleanser and Weightless Whipped Moisturizer. The anchor for your daily skincare... - [Agency's SilkScreen](https://support.withagency.com/en_us/agency-silkscreen-S1k9IX7q3.md): Agency - [Eye Formula: What to expect](https://support.withagency.com/en_us/eye-formula-what-to-expect-HyszmVlqa.md): The goto guide for getting the most out of your Eye Formula ## Skincare Tips - [Choosing your skincare products](https://support.withagency.com/en_us/how-to-choose-skincare-products-for-aging-skin-SJwp73unu.md): Product recommendations from Agency’s dermatologists Finding the “right” skincare products can be daunting. You shouldn’t have to go... - [How tretinoin works for your skin](https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu.md): The gold-standard ingredient for clear & smooth skin Once you start establishing a serious skincare routine, it’s hard to escape the call of retino... - [How to choose the right sunscreen](https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO.md): The science behind sunscreen and finding the best one for you. Sunscreen is one of the most effective ways to prevent sunburns and reduce the risk of skin c... - [How dexpanthenol helps soothe your skin](https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu.md): The healing ingredient that keeps moisture locked in Your skin needs water to function on a basic level, let alone undergo significant improvements. Dramati... - [What to know about tranexamic acid for skin](https://support.withagency.com/en_us/what-to-know-about-tranexamic-acid-for-skin-H1TA7hOn_.md): The innovative ingredient for preventing & fading dark spots Thankfully, dealing with acne tends to get better with age. But for many people, managing break... - [How azelaic acid benefits your skin](https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond.md): The versatile ingredient for dark spots, uneven skin texture & more Is your medicine cabinet overflowing with skincare products designed to target a single ... - [What niacinamide can do for your skin](https://support.withagency.com/en_us/what-niacinamide-can-do-for-your-skin-ryUk4hO3_.md): The multitasking ingredient that protects & strengthens Shopping for skincare is an intricately personal endeavor. Your skin is uniquely yours, and it may o... - [How hydroquinone works for your complexion](https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd.md): The skin-brightening ingredient that hones in on dark spots A word about your dark spots: sunscreen might be your longtime ally when it comes to preventin... - [How to review your skincare products](https://support.withagency.com/en_us/how-to-review-your-skincare-products-BJFyV3Onu.md): We highly recommend you review the comedogenicity (potential for blocking pores) of the ingredients in your current skincare products. Comedogenicity is a co... - [How kojic acid benefits your complexion](https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_.md): The mushroom-derived ingredient that’s a dark spot corrector You know you shouldn’t pick at pimples, and you try to keep up careful SPF applicat... - [How to get the benefits of resveratrol](https://support.withagency.com/en_us/how-to-get-the-benefits-of-resveratrol-SJ_gE2_h_.md): The grape-derived ingredient that protects & renews your skin We’ll be honest. Whether or not red wine is good for you, we’re drinking it. The p... - [How hydrocortisone minimizes irritation](https://support.withagency.com/en_us/how-hydrocortisone-minimizes-irritation-S1Fg4nOnd.md): The anti-inflammatory ingredient that keeps your skin calm Going after tomorrow’s skin goals doesn’t have to be difficult on your skin today. We... - [Expectations](https://support.withagency.com/en_us/skin-not-improving-yet-rkkb4hdnO.md): When treating skin aging, dedication and patience are key. While some Agency patients may see results right away, it generally takes time and patience for m... - [How green tea extract protects and smooths skin](https://support.withagency.com/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO.md): The antioxidant ingredient that evens out skin tone and texture There are many reasons to drink green tea on the regular—like protecting your brain or... - [Product Recommendations](https://support.withagency.com/en_us/product-recommendations-rJ5zE2dhd.md): Cleanser recommendations Its important that you find a cleanser that doesnt irritate your skin Here are a few of our favorites Laneige Cream Skin Milk - [What to know about glycerin](https://support.withagency.com/en_us/what-to-know-about-glycerin-HJ1FF5Tua.md): The ingredient that helps keep skin soft hydrated - [What to know about caffeine for the skin](https://support.withagency.com/en_us/what-to-know-about-caffeine-for-the-skin-HJGSS56dp.md): The antioxidant to help smooth brighten your skin - [Waxing and hair removal](https://support.withagency.com/en_us/waxing-and-hair-removal-r1CgVhu2d.md): Waxing If your Future Formula contains tretinoin, do not wax any facial area, including your eyebrows, as this may result in a severe abrasion. If tretinoi... ## Eligibility - [State-by-state availability](https://support.withagency.com/en_us/state-by-state-availability-HJZyNhOh_.md): Agency is available within the United States. While we are not yet available nationwide, we are working hard to become so! At this time, our dermatology pr... - [Trying to get pregnant, pregnant or nursing?](https://support.withagency.com/en_us/pregnant-or-nursing-HkCbE2_n_.md): During pregnancy, most dermatologists agree that you may use skincare products derived from sugar cane, such as glycolic acid, lactic acid, or other AHA (alp... ## Billing - [Pricing & Products](https://support.withagency.com/en_us/pricing-and-products-B1ha73d3_.md): As an Agency member, you have a variety of ways to customize your box. You can request to be prescribed a Future Formula, a Dark Spot Formula, or both, and y... - [Cancelling](https://support.withagency.com/en_us/cancelling-BJeRX3d2O.md): We're here to help. If you're considering canceling, we strongly recommend that you first check in with your dermatology provider . They can talk through a... - [When is my next invoice?](https://support.withagency.com/en_us/when-is-my-next-invoice-Byvl4nund.md): Invoices are billed only when a new shipment is processed to your account. Your first full invoice will process 30 days after your trial shipment is processe... - [HSA/FSA & Health Insurance](https://support.withagency.com/en_us/hsafsa-health-insurance-H1jxEhOnu.md): At Agency, we strive to provide exceptional value to our members through medical consultations, ongoing care via messaging , and customized, prescription ... - [Agency Refund Policy](https://support.withagency.com/en_us/agency-refund-policy-ry4WNhOnd.md): You are eligible for a complete refund of your trial shipment within 30 days of delivery, subject to exceptions... - [Reactivating your subscription](https://support.withagency.com/en_us/reactivating-your-account-HJzfE2Oh_.md): If your skin journey finds its way back to us, we’d love to have you back. Because we are a medical practice, we allow only one account per patient. ... - [Updating your payment information](https://support.withagency.com/en_us/updating-your-payment-information-rymG42_3d.md): Need to update your payment information? We’ve made it easy for you, just head to the Payment page to update your payment method at any time. ... ## Shipping - [Shipping basics](https://support.withagency.com/en_us/shipping-basics-S1myEnOnO.md): How will my package ship? We ship all of our packages via DHL or USPS First Class mail. When will my next package ship? Your shipments are scheduled to sh... - [Where is my order?](https://support.withagency.com/en_us/where-is-my-shipment-ryaJN3uhd.md): ** Due to COVID-19's impact, please note that our shipping partners, DHL and USPS, are currently experiencing challenges in many parts of the country&m... - [Return Policy](https://support.withagency.com/en_us/return-policy-Hk7gEhun_.md): Agency does not accept or process returns or exchanges We do not accept any returned bottles in exchange for a refund nor can they be exchanged for an alter ## Pharmacy Tips - [Miscellaneous prescriptions (pills and/or topicals)](https://support.withagency.com/en_us/miscellaneous-prescriptions-(pills-andor-topicals)-HJkzV2d3O.md): Some Agency patients receive oral or topical prescriptions in addition to their Agency topical formula(s). This is determined on a case-by-case basis between... - [Pharmacy basics](https://support.withagency.com/en_us/pharmacy-basics-H1wE3O2u.md): To prevent delays in your prescription: We require your full legal name and correct date of birth in order to submit the prescription into your pharmacy. ... - [Troubleshooting](https://support.withagency.com/en_us/troubleshooting-r1OfV3d2_.md): In some cases, one of Agency’s registered nurses may submit a prescription to be filled at your local pharmacy. A prescription may take a few hours to ... - [Doxycycline - cost](https://support.withagency.com/en_us/cost-of-doxycycline-BJbWN2d2O.md): The cost of prescription medication outside of Agency depends on your insurance status. Please find more information about your specific situation below: "... - [Doxycycline - if you have insurance](https://support.withagency.com/en_us/if-you-have-insurance-B1UbN3O2d.md): Kaiser insurance Kaiser won’t cover your prescription Kaiser will not cover the cost of your doxycycline prescription because our medical providers a... - [Doxycycline - if you don't have insurance](https://support.withagency.com/en_us/if-you-don't-have-insurance-SJJ0Q2O2O.md): Without prescription insurance coverage, generic doxycycline’s cash price is approximately $80-$100 depending on the pharmacy. Fortunately, GoodRx is a... - [Innova](https://support.withagency.com/en_us/innova-rJchV8ron.md): What is InnovaScript - [Spironolactone - cost](https://support.withagency.com/en_us/spironolactone-cost-ByaQu8Bon.md): The cost of prescription medication outside of Agency may depend on your insurance status Please find more information about your specific situation below - [Spironolactone - if you have insurance](https://support.withagency.com/en_us/spironolactone-if-you-have-insurance-H1kNLUBo3.md): Kaiser insurance - [Spironolactone - if you don’t have insurance](https://support.withagency.com/en_us/spironolactone-if-you-don-t-have-insurance-SJnOKLSjh.md): Without prescription insurance coverage generic spironolactone cash price may cost over 4050 depending on the pharmacy Fortunately InnovaScript and Good ## FAQs - [Curology versus Agency?](https://support.withagency.com/en_us/frequently-asked-questions-about-agency-S196X3u3u.md): Agency is a new brand for custom, future-defining skincare that evolves with your unique needs and goals over time. We know that, while the introduction of A... - [Are my photos and information kept private?](https://support.withagency.com/en_us/privacy-H1IMN3_3u.md): We take patient privacy and security seriously We only use the information you share with us to provide you with a personalized experience tailored to you and - [How do I update the name on my account?](https://support.withagency.com/en_us/name-changes-SJ3lNh_n_.md): Whether you recently got married or your name on file was entered incorrectly were happy to help ensure your name is legally correct Agency is prescription m ## Contact Us - [Agency Success Team](https://support.withagency.com/en_us/agency-success-team-rku0mh_h_.md): How to contact the Success Team? Tlhe best way to get one-on-one help with any non-medical questions or concerns is to send an email to our Success Team.&n... - [Messaging your dermatology provider](https://support.withagency.com/en_us/messaging-your-dermatology-provider-ByblNndn_.md): For any questions relating to your prescription formula(s) and Treatment Plan, you can contact your dermatology provider directly via your Agency account... - [Emergencies](https://support.withagency.com/en_us/emergencies-HJ2WNhO3d.md):