# Agency Refund Policy

> You are eligible for a complete refund of your trial shipment within 30 days of delivery, subject to exceptions...

Source: https://support.withagency.com/en_us/agency-refund-policy-ry4WNhOnd

Last updated: 2024-07-03T20:37:40.698Z

At Agency, we believe that everyone’s skincare journey is unique and personal. This means if you are unsure if Agency is the right option for you, we are here to help.  

If you feel unsatisfied with your initial results after your first trial order, please know that your Agency medical provider is available to help review your concerns and update your treatment plan as needed. [Message your medical provider directly here, anytime.](https://app.withagency.com/dashboard/messages) Agency is a customizable service, and our team is available to help find the right treatment plan for you.

If you determine you no longer wish to continue with our products and services after discussing with your Agency Provider, we can refund your first trial order. This refund only applies to new subscribers and their first trial box. To request a refund for your first trial box, please email [hello@withagency.com](mailto:hello@withagency.com) within 30 days of your shipment’s delivery date. 

[We do not accept returns or exchanges of any subscription products.](https://support.withagency.com/en_us/return-policy-Hk7gEhun_)

Looking to postpone a shipment to a later date or update the items included in your subscription, instead? You can postpone your next order, anytime, via your [Orders Page](https://app.withagency.com/dashboard/shipments). To change the items included in your next order, you can [manage your subscription via your Agency dashboard](https://app.withagency.com/dashboard/manage-subscription) or by emailing our team at least 48 hours ahead of a new shipment. Once an order has been processed by our pharmacy, it can no longer be adjusted or postponed.

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[Agency Terms of Service](https://withagency.com/terms/)